The most probable cause is that the Netgear N300 doesn't have proper support for windows 10 and isn't properly interacting with your OS, but if this is not the case, it is likely that the signal strength is simply not strong enough. Though in my experience Netgear adapters tend to be quite limited and often with defects, I'm sure they are great, but when 4/5 products are faulty it creates a bias (adapters, PCIe cards and routers included), so keep in mind, there is bit of a bias against Netgear at this point, probably been unlucky with them but it still stands. It's an ok adapter (the N900 model is far better). What can I do? Is my wireless adapter outdated? Do I need a new one? If I were given permission to access the router, I don't know what I'd be able to do to fix the situation besides restarting it, and I am doubtful that will help my situation. I am able to talk to the landlord about it tomorrow but I fear she will offer no assistance considering she is not very tech savvy. Unfortunately, I do not have direct access to the router as it is shared apartment-wide nor do I have access to ethernet. I suspect the issue is compatibility between the router and the wireless adapter. I've tried restarting my computer, restarting the adapter, making sure I entered the correct password, and reinstalling/updating my drivers, all to no avail. However, when trying to connect to the apartment provided wifi, it says "Can't connect to this network." My phone and laptop connect to the wifi flawlessly. It is able to connect to my router at my previous home and, here in the apartment, it can connect to my phone's mobile hotspot just fine. The USB adapter I'm using is the Netgear WNA3100 N300 model. The apartment provides free wifi to tenants it's wireless mode is N and it uses WPA2-PSK encryption. I recently moved into an apartment and set up my desktop only to realize my adapter is having trouble connecting to the wifi.